As a precious metal's dealer, one of the biggest differences between us and a retailer like Amazon is that we sell a product that is constantly fluctuating in price. This adds a layer of complexity to our operations, and our company policies. The most misunderstood policy that we must enforce is our market loss policy.
Once a customer places an order, that price is locked in and therefore no longer subject to spot price changes. We trust that the customer will pay for their order, and as a result, we un-hedge the metals ordered at that time. These takes place the moment the order is placed, not the moment the order is paid for. The metals are now fully exposed to the gains and losses should the customer decide to back out of the agreement and not pay for the order.
For the complete Market Loss Fees explanation, Click Here.